Frequently Asked Questions
Everything you need to know about ordering premium cuts from Ribeye Butcher Shop.
How is my meat packaged for shipping?
All orders are vacuum-sealed for freshness and packed in insulated shipping boxes with food-grade dry ice or gel packs to ensure your meat arrives at the perfect temperature.
Where do you source your beef from?
We partner exclusively with sustainable local farms that prioritize ethical raising practices and high-quality grain or grass-fed diets, ensuring superior marbling and flavor.
What is your delivery schedule?
We ship Monday through Wednesday to avoid weekend transit delays. Most orders arrive within 24-48 hours of dispatch depending on your location.
Can I return a meat product if I change my mind?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order upon arrival, please contact us within 24 hours for a resolution.
Are your steaks fresh or frozen?
To preserve the integrity of the cellular structure and flavor, we flash-freeze our cuts immediately after butchering. This ensures you receive the highest quality product possible.
Do you offer wholesale pricing for restaurants?
Yes, we provide bulk ordering and wholesale accounts for culinary professionals. Please reach out via our contact page to speak with our head butcher regarding your specific needs.