Returns & Refunds Policy
Due to the perishable nature of our premium cuts, we are unable to accept physical returns; however, if your order arrives damaged or incorrect, please contact us within 24 hours for a full replacement or credit.
Inspect Your Delivery
Thoroughly check your vacuum-sealed packaging and temperature upon arrival to ensure your meat meets our quality standards.
Document Issues
If there is a discrepancy or damage, take clear photographs of the product and the shipping label immediately.
Contact Support
Email our butcher team at [email protected] with your order number and photos within 24 hours of delivery.
Resolution Process
Our team will review your claim and issue a refund to your original payment method or ship a replacement order at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing